Atlanta, GA Phoenix, AZ Richmond, VA = 100% Operational 
= Operating and releasing mail at reduced production levels 
= No current production| Operations Status: Atlanta, GA Phoenix, AZ Richmond, VA |
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= 100% Operational = Operating and releasing mail at reduced production levels = No current production |
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April 17, 2024
The internet and the rise of mobile technology have transformed our daily lives and played an integral role in changing how we do business and what customers expect. An excellent example of this is how consumers want to receive, view, and pay their bills. Technology has brought numerous benefits to managing finances, making it possible to do so from anywhere at any time.
April 10, 2024
The U. S. Postal Service filed notice with the Postal Regulatory Commission on April 9, 2024 for mailing services price changes to take effect July 14, 2024. The new rates include a 5-cent increase in the price of a First-Class Mail Forever stamp from 68 cents to 73 cents.
March 22, 2024
Our founder, Harry Stephens, always knew the importance of protecting data. One of his favorite sayings is, “An ounce of prevention is worth a pound of cure.” That is never truer than when it comes to protecting a company’s data. In a business like ours, even simple mistakes, like using the wrong size window envelopes, can expose customer data, leading to costly regulatory fines. And when a high-profile data breach makes headlines, the damage to a company’s reputation can be permanent.
February 20, 2024
According to a recent article in TechCrunch, 2023 was yet another year for data breaches, much like last year and the year before that. Over the past 12 months, hackers ramped up their exploitation of bugs in popular file-transfer tools, ransomware gangs adopted aggressive new tactics and attackers continued to target under-resourced organizations, such as hospitals, to exfiltrate highly sensitive data, like patients’ healthcare information and insurance details.
January 18, 2024
Due to the sophistication of today’s AI-generated mass email campaigns tricking even the most cautious people, the opportunity to be hit with a cyber-attack continues to expand, making businesses vulnerable to an attack at any time. The stakes are particularly high for companies in financial services, healthcare and other industries that process highly sensitive information.
January 15, 2024
Google has announced strict new email sender guidelines that go into effect in February, 2024. These new requirements may affect many smaller mailers, like small banks, credit unions, and companies that are using enterprise software to generate their invoices as they go paperless. Just having a service send an email from “billing@mycompanyme.com” to 5,000 users once a month can get your email tagged as a spam if it’s not done correctly.
December 27, 2023
It’s the time of year when the USPS announces its annual updates, which, as shown over the past several years, typically involve an increase in prices. The latest round of changes, which were introduced in November by the Postal Service, will take effect on January 21, 2024. USPS postage fees make up a significant expense for companies that send transactional mail. In this blog post, join us as we review the new pricing and other updates, as well as the most effective practices for reducing postage costs.
December 12, 2023
While DATAMATX is committed to having a positive impact throughout the year, this value is especially top-of-mind for us during the winter months given the significant strain of colder weather and the holidays on marginalized families in the communities we serve. For this year’s holiday charity drive, DATAMATX is excited to partner with North Fulton Community Charities (NFCC), an organization that has worked to address homelessness and hunger in our community since its founding in 1983.
November 16, 2023
Today, we’re proud to announce that many of our platforms and systems have achieved Risk-based, 2-year (r2) Certification status through HITRUST—a comprehensive framework that evaluates our preparedness to address a wide range of security-related challenges—as well as the objectives specified in the NIST Cyber Security Framework v1.0.
October 23, 2023
Selecting a third-party service provider with a strong disaster recovery strategy is one of the most important ways to ensure the continuity of your business during challenging circumstances. This month’s blog post takes a close look at how our use of eTRAX, a completely secure web-based job and document tracking system, helps us ensure you have visibility into our operations across our multiple, fully redundant sites.
September 21, 2023
A unique feature of DATAMATX’s DR plan is that it allows for a seamless transfer of our operations to another of our owned facilities in the event of a crisis, a feature known as redundancy. Being called “redundant” may have negative connotations in some circumstances, but in the context of disaster preparedness it refers to having established and maintained backup systems, processes and technologies that keep operations running smoothly when disaster strikes.
August 24, 2023
Trusting sensitive customer data to a third party can feel a lot like handing over the reins of a critical component of your organization, but finding a provider with the right security certifications can offer you and your customers much needed peace of mind. In this post, we’re turning our focus to SOC 2—and the reasons DATAMATX’s advanced certification in this framework means you can trust us with your customers’ valuable data.
July 17, 2023
DATAMATX is now in year five of HITRUST CSF certification and is working toward earning the framework’s highest level of distinction, now called r2. In this blog post, we’ll share what goes into earning certification through HITRUST CSF—as well as why passing its rigorous audits sets us apart from our competitors.
June 22, 2023
When it comes to data security, interventions like multifactor authentication and expanded security training are suggested as the first line of defense. However, in a recent article for Insurance Innovation Reporter, DATAMATX’s Risk and Compliance Director, Steve Berman, wrote about a source of possible data loss that’s often overlooked: the back-office printer.
May 24, 2023
Earlier this month, the CDC lifted its Federal Public Health Emergency Declaration, marking the official end of the COVID-19 pandemic. While it might seem like we’re going back to business as usual, the changes we’ve seen over the past three years continue to have powerful effects on our daily lives—including on our attitudes toward print, digital and omnichannel communications.
April 18, 2023
The phrases “going green” and “going paperless” are often used interchangeably, but the truth is that these two practices are far from one and the same. In fact, the conflation of paperless billing or communications with sustainability is an example of greenwashing, a term that applies to the practice of making false claims about the supposed environmental friendliness of a company or a product.
March 17, 2023
Earlier this month, the USPS reported new statistics that demonstrate consistent or improved performance across all delivery categories. From January 1st through February 24th, 91.2% of First-Class Mail and 94.4% of Marketing Mail was delivered on time according to the USPS performance standards, both of which are consistent with the percentages from the previous fiscal quarter. The average time to deliver a piece of mail across the country has also remained consistent, at only 2.5 days.
March 3, 2023
Many data breaches are caused by basic security lapses, such as when an employee falls victim to a phishing attack by opening a link or attachment in an email they believe to be from a reputable business, or when a customer communication service provider inadvertently exposes sensitive customer information by using the wrong size envelope. For any company working with a third-party service provider, basic mistakes like these can lead to costly regulatory penalties and litigation.
January 25, 2023
Digital marketing has been the go-to marketing strategy for many businesses due to savings on printing costs and expanded reach to consumers. However, the value of digital marketing may be stagnant as consumers have digital fatigue with the countless emails, texts and online ads that inundate them every day.
December 13, 2022
Over the past two years of the COVID-19 pandemic, we’ve been reminded time and again of the power of community and the importance of our connections with others. As more of the world returns to business as usual, DATAMATX is taking this opportunity to show our gratitude by giving back to the communities we serve.
November 11, 2022
As we work to recover from the difficulties we all faced over the past few years, including a large time of “keeping the distance” from our colleagues, customers and vendors, the value of networking cannot be understated. Showing up appears to be a priority in 2022.
October 6, 2022
Yes, they are! Maintaining multiple certifications ensures that the service provider you choose engages in a process of continuous improvement and address any gaps in their security programs.
August 9, 2022
If your organization is like most today, it is experiencing rising operating costs. That, coupled with the impact of the pandemic, is forcing many businesses to adjust to a new way of working. Companies are studying budgets more closely, looking for items that need trimming or line items that can be eliminated altogether.
June 27, 2022
With broad adoption of inkjet presses and its advancements in color output, many of our customers are finding that a more colorful, dynamic statement gains attention, engages customers and drives revenue. Full-color documents are definitely producing positive benefits that also include fostering loyalty and customer retention.
May 24, 2022
Members of the World Print & Communication Forum (WPCF), a federation of printing associations from all over the world, have warned that the current paper shortages will have severe repercussions in the supply of print products for all economic markets and are endangering the sector’s rebound after the coronavirus pandemic. We are now facing surging prices and uncertainty about the supply of paper and board.
March 25, 2022
Disasters happen. Even when you can see them coming, like the recent deadly tornadoes in Iowa this month, sometimes disasters can’t be avoided or prevented—and may have worse impacts than you imagined. Every business needs a plan to protect it from serious incidents that can hinder normal business activities.
February 10, 2022
Many data breaches are caused by basic security lapses, like using the wrong size envelope that inadvertently exposes sensitive customer information. For any company working with third-party service providers, basic mistakes like these can lead to costly regulatory penalties and litigation.
January 19, 2022
If your company is outsourcing transactional business communications and payment services to a third-party provider, it is important to have a clear understanding of what security certifications are required to keep your data safe, why they are important and which ones are critical to your own industry.
December 9, 2021
While it is important to give back to the community all year round, it is particularly top of mind at this time of year with the weather turning colder and the holidays around the corner.
November 9, 2021
Say hello to Bounce2Print! When documents are emailed or faxed, they can often be rejected by a recipient’s server—leading to a bounce—and DATAMATX is on it!
October 15, 2021
As you may have read from the various postal releases, there has been a great deal of media coverage regarding not only the increasing postage rates on package services and First-Class Mail, but also changes in the current USPS service standards for First-Class Mail and periodicals.
July 9, 2021
Keypoint Intelligence (KPI), a global data and market intelligence leader for the digital imaging industry and an organization that has been conducting longitudinal studies on consumer preferences for paper and digital communications, recently released their 2020 findings for their Annual State of Transactional Communications Survey.
June 24, 2021
One of our goals at DATAMATX is to always keep you up to date on the latest news from the United States Postal Service (USPS). Keeping that in mind we’d like to give a few details on the postage rate increase filed by the USPS on May 28, 2021, likely to go into effect on August 29th of this year.
May 27, 2021
We’ve written a lot about the importance of meeting customer preferences. While electronic transactions are a growing trend, we think it’s wise to continue to let our customers decide their preference and offer both digital and print.
April 19, 2021
You may have heard that recently the USPS announced a 10-year plan called ‘Delivering for America’. It not only addresses the many challenges the USPS is currently facing , but more importantly how the USPS plans to return the organization to financial stability and achieve service excellence.
March 15, 2021
Did you know undeliverable-as-addressed (UAA) mail costs the United States Postal Service® (USPS) billions of dollars each year? It can cost your business, too, in slow payments, higher postage and frustrated customers.
January 26, 2021
Looking for the Highest Levels of Security for Safeguarding Protected Data? DATAMATX Has It!
Cybersecurity matters now more than ever as new cyberthreats seem to crop up on a weekly basis. We know the best approach to avoid ever experiencing a data breach is, of course, prevention.
December 23, 2020
Someone once said that the importance of giving back to society can’t be understated because the secret to happy living is giving; and I couldn’t agree more. One of the prime purposes we have in life is to help others, especially those in need… especially now.
December 15, 2020
As a high-volume mailer, for decades DATAMATX has always met the prevailing quality standards set by the US Postal Service for all classes of mail. Over the years, and with technological advances, USPS has raised its standards as it has added features like intelligent bar codes (IMb).
September 29, 2020
Every day, your customers are receiving a plethora of emails and, with this and working from home, many are developing channel fatigue as a result. Due in part to email overload, the average attention span of the American consumer has decreased from 12 seconds in 2000 to 8 seconds in 2020 and spam filters and mass delete options make it all too easy to bypass unsolicited emails. At the same time, print appears to be in demand, with a majority of American consumers preferring to receive bills by mail over electronic delivery.
July 22, 2020
In our previous post, Paper or Electronic Communications: We Keep the Options Open, we discussed the value of keeping your options open when communicating with customers via digital and print channels. Even people who opt for paperless billing want the option of switching to print. Moreover, paper communications are often the main point of contact between a business and an individual because people are more likely to open and read printed communications.
April 27, 2020
In the wake of COVID-19, social distancing measures have produced radical changes in the business community, not least of which is the largescale shift to teleworking. Companies further along in their digital transformation journey are better equipped to scale up their teleworking arrangements from an occasional benefit to a companywide operation. However, all companies are grappling to some extent with issues of capacity and security as they move their workforce from the office to remote locations.
February 14, 2020
According to a recent survey by the American Bankers Association, check fraud attempts nearly doubled in a two-year period, from 8.5 billion in 2016 to $15.1 billion in 2018. With this dramatic rise, small and medium businesses face increasing pressure and challenge to keep up with strict privacy and security regulations, while simultaneously managing complex data, and offering timely, economical business-to-business payments. For many of these businesses,
November 8, 2019
Digital transformation is not only affecting those of us in business, it is also affecting consumers, who increasingly communicate, shop, pay their bills and seek news and other information online.
July 25, 2019 | By Scott Stephens, President
The lead in sentence should read as follows: In pursuing what certifications are important, here is a tip sheet with the security frameworks that address the unique requirements of each industry.
July 10, 2019 | By Scott Stephens, President
A critical consideration today when outsourcing business communications and payment services is security. Third-party providers that offer electronic billing solutions should be carefully vetted to ensure that they possess the highest security standards for storing, processing and transmitting credit cards and ACH payments, including data security, authentication and non-repudiation of bills.
June 18, 2019 | By Scott Stephens, President
Data breaches (whether accidental or intentional) can be very costly in terms of damage to an organization’s reputation, lawsuits and regulatory fines, as well as customer loss. When comes to protecting a company’s data, even a simple mistake like using the wrong size window envelopes can expose customer data, leading to costly regulatory fines and regulations. And when a high profile data breach makes headlines, the damage to a company’s reputation can be permanent.