What Healthcare Systems and Medical Groups Need from a Print and Electronic Transactional Communications Partner

23 May What Healthcare Systems and Medical Groups Need from a Print and Electronic Transactional Communications Partner

As a provider of bills and statements for healthcare, we know the importance of creating relevant and high-quality customer and patient communications while complying with privacy, accuracy, and HIPAA regulations for all hospital and medical bills. With this in mind, ensuring every communication is efficient and effective is critical for this industry. The healthcare clients we serve send a host of patient communications that are often dense, highly regulated, and packed with detailed information.

Many of these communications have detailed explanations of services and billing, protected personal healthcare data, regulatory updates and compliance information and are not quick reads you can skim on a phone. Even in light of the continued push toward digital transformation, paper remains important, especially when privacy is involved or when action is required.

However, we know that healthcare companies also cater to a generation of customers who expect fast delivery and can access their invoices, statements, and more from anywhere across multiple devices. While this requires the need to offer electronic options, we have seen it come with the added benefit of speeding up payment cycles.

Healthcare organizations walk a fine line—balancing digital innovation with the need for secure, transparent, and compliant paper communications. Choosing the right partner to support them in this balancing act is strategic because the right partner directly impacts customer satisfaction, operational efficiency, and regulatory risk. What is it that we, at DATAMATX, offer our healthcare industries? It is certainly more than “print and send.” Here are four key elements that are important to our healthcare clients:

1. The ability to securely handle sensitive data. The privacy and security of our customers’ data are the highest priority. In light of that, we have undergone the most rigorous compliance audits in the industry, with independently validated reports on compliance for SOC1 Type 2, SOC 2 Type 2, NIST SP 800-53/IRS Publication 1075, and HITRUST r2 certified.

2. Support of delivery preferences. Members of healthcare organizations need the option to receive documents electronically or by mail, based on their preference. We are experts in delivering electronic document solutions that meet these unique business requirements as well as reduce traditional print and mail costs while increasing the speed of cash flow.

3. Speed and accuracy. We offer three comprehensive, fully redundant facilities to ensure all deadlines are met.

4. Help in bridging the digital gap. Even as print remains essential, the transition to digital continues. We offer tools that make tracking delivery, open rates, and engagement easy in order to provide communications electronically without sacrificing compliance.

Healthcare organizations send the most highly sensitive and private communications and, because of that, face unique challenges when it comes to managing customer communications. Privacy, accuracy, HIPAA regulations, and call center inefficiencies are some of the many business challenges facing healthcare providers today. Supporting the production of customer communications that are clear, relevant, and of the highest quality is imperative in helping our healthcare customers meet these challenges.

DATAMATX offers printed and electronic billing solutions that enable healthcare providers to create and deliver relevant, intelligent customer communications. Our investment in the latest technology and equipment allows us to bring a wealth of benefits to our healthcare clients because we understand the complexity of this business and the imperative need to offer both print and digital delivery done right!