What Happens When a Client’s Server Rejects Your Invoice?

09 Nov What Happens When a Client’s Server Rejects Your Invoice?

By Shelly Anderson

Say hello to Bounce2Print! When documents are emailed or faxed, they can often be rejected by a recipient’s server—leading to a bounce—and DATAMATX is on it!  We are now offering Bounce2Print, an optional service to help our customers streamline the process of rerouting bounced emails to a printed document to ensure the successful delivery of every communication.

There are two different types of email bounces: hard bounces and soft bounces. A hard bounce happens when there is a permanent reason a communication can’t be delivered, like the email address is inaccurate or the recipient’s server isn’t accepting emails. Soft bounces indicate a temporary delivery issue, such as the size of the email is too large, or the recipient’s mailbox is full. Faxes can also bounce for a variety of reasons, including communication errors and busy numbers.

Bounce backs are typically received within eight hours of the initial send. Once a “bounce” reporting is received, the input data files residing in the Bounce2Print input file repository are compared with the return entries, and any matches will trigger a new print job to be created from the original input data— but only for matching records.

To meet rigorous compliance criteria, after bouncing reporting has taken place to determine if any records were deemed undeliverable, client input data is destroyed or archived based on the client’s data retention preferences and data security policy.

Get one more safety net for your eDistribution recipients. Download more information here or call us today and get Bounce2Print set up in as little as 30 days!