How DATAMATX Supports Business Continuity During a Crisis

23 Oct How DATAMATX Supports Business Continuity During a Crisis

An unexpected crisis can impact your business operations in a variety of ways, from disrupting supply chains to compromising traditional office functions and requiring employees to work remotely. In some cases, crises such as natural disasters or data breaches can also lead to service interruptions—leaving customers without access to critical documents at a time when they need them the most.

Selecting a third-party service provider with a strong disaster recovery strategy is one of the most important ways to ensure the continuity of your business during challenging circumstances. In last month’s post, we shared the importance of redundancy when it comes to maintaining seamless operations. This month, we’re shifting our focus onto how our use of eTRAX, a completely secure web-based job and document tracking system, helps us ensure you have visibility into our operations across our multiple, fully redundant sites.

Here are five key ways the visibility offered by the eTRAX dashboard supports business operations in times of crisis:

1. Standardized Workflows. Our previous post discussed how DATAMATX ensures business continuity through redundancy, which includes maintaining multiple sites with the ability to perform critical business functions. eTRAX standardizes document workflow across these various sites, making it possible to access the same processes and documents regardless of location.

2. Remote Accessibility. With eTRAX, authorized personnel can access and manage file uploads and workflow of your documents from anywhere with an internet connection. This supports you in maintaining the consistent service required for business continuity, including during a weather event or another unforeseen circumstance that requires remote work.

3. Protecting Customer Data. Without robust data security measures such as the ones used at DATAMATX, unforeseen disruptions such as data breaches and hardware failures can put sensitive customer information at risk. Our data infrastructure provides data redundancy and robust security measures that safeguard critical data during a crisis, allowing you to assure customers that their personal information remains secure.

4. Scalability. Depending on the type of disaster, business needs may change from day to day or even hour to hour. Our eTRAX customer portal makes it easy to scale your input volume according to your evolving needs during a crisis, including for an increased volume of transactions or a reduced capacity.

5. Real-time Collaboration. In disasters that require employees to work remotely, eTRAX makes it possible for team members to access and collaborate on jobs in real time, regardless of their location. This functionality allows DATAMATX to support your productivity and consistent customer service even when disaster strikes.

At DATAMATX, we prioritize the ability to deliver uninterrupted customer service. Along with redundancy, eTRAX contributes to our disaster recovery plan by ensuring that critical documents continue to be processed without interruption, even during the most challenging of circumstances.

For more about how DATAMATX can support your organization’s resilience during a crisis, check out our previous blog post on redundancy or contact us directly on our website.