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DX Blog

23 May What Healthcare Systems and Medical Groups Need from a Print and Electronic Transactional Communications Partner

Posted at 13:19h in DX Blog

As a provider of bills and statements for healthcare, we know the importance of creating relevant and high-quality customer and patient communications while complying with privacy, accuracy, and HIPAA regulations for all hospital and medical bills. With this in mind, ensuring every communication is efficient...

17 Mar Balancing the Advantages of AI with the Need for Security

Posted at 15:12h in DX Blog

In our last blog, we covered how as the use of AI becomes more prevalent, it is certain that the ethical, legal, and operational challenges associated with its use must be considered. We suggested that to ensure AI is used responsibly and effectively, a good first...

13 Feb Does Your Company Have a Policy for Use of AI?

Posted at 09:04h in DX Blog

Starting as a data processing company nearly 50 years ago, Datamatx has continually evolved to meet the demands of an ever-changing data landscape. Today, we manage critical information for clients in a variety of industries. However, once again, the world of data is rapidly transforming,...

15 Jan The PAPER Act: Striking a Balance Between Digital Push and Consumer Choice

Posted at 17:45h in DX Blog

Meeting customer preferences is now a prerequisite to customer satisfaction, which is why businesses are constantly evaluating the best way to manage their transactional documents. While many have adopted offering digital invoices due to their speed, cost savings, and environmental benefits, paper invoices remain a...

22 Nov Paper vs. Digital Invoices: Finding the Right Balance

Posted at 13:12h in DX Blog

Meeting customer preferences is now a prerequisite to customer satisfaction, which is why businesses are constantly evaluating the best way to manage invoicing. While many have adopted digital invoices for their speed, cost savings, and environmental benefits, paper invoices remain a staple in some industries...

23 Oct Ensuring the Successful Delivery of Every Document

Posted at 15:59h in DX Blog

Moving from print to electronic delivery for notices, statements, and letters offers several advantages, most notably cost savings. By eliminating the need for physical mail, businesses can drastically reduce postage fees and provide their customers another channel to receive their documents. Datamatx specializes in making...

25 Sep The USPS Announces Rate Freeze in January 2025

Posted at 16:48h in DX Blog

We are excited to share the news that the USPS made a decision not to raise rates in January 2025. This decision came after much lobbying by industry groups and large business mailers, including Datamatx. Recently, Datamatx CEO, Scott Stephens, and four other large national...

23 Sep Making the Switch to eDelivery

Posted at 16:18h in DX Blog

If you asked your customers to choose between convenience or security when it comes to how they receive their bills and statement, they would most likely say they want (and expect) both. Having the ability to offer flexible, secure, and convenient options has become a...

15 Aug The Value of Adding Color to Your Invoices and Statements

Posted at 17:32h in DX Blog

Last month, our blog, The Value of White Space Management, discussed how the effective use of the white space on your regular customer communications can reduce the expense involved in producing separate correspondence pieces, reduce call center traffic, and dramatically reduce postage costs. In this blog,...

18 Jul The Value of White Space Management

Posted at 13:48h in DX Blog

Several years ago, “transpromo” emerged as a popular term in the customer communications management industry. Many articles were published (including a few from our founder Chairman Emeritus, Harry Stephens) about the benefits of marrying your transactional and promotional communications, because doing so provided the opportunity...