Ensuring the Successful Delivery of Every Document

23 Oct Ensuring the Successful Delivery of Every Document

Moving from print to electronic delivery for notices, statements, and letters offers several advantages, most notably cost savings. By eliminating the need for physical mail, businesses can drastically reduce postage fees and provide their customers another channel to receive their documents. Datamatx specializes in making this transition smooth, offering reliable email delivery solutions with robust tracking and management features.

How Datamatx email delivery works

Our email delivery service includes bounced email management. Once a formatted email file is sent to the queue, a unique email ID number is created for logging and tracking purposes. This number becomes the database key for each sent email. Our email subsystem automatically sends and tracks each outbound email and stores information regarding each email in a temporary database. Then, when an email bounces, these records are accessed by the unique email ID number.

Because many communications are too important not to be delivered, we developed a solution that solves the dilemma with a process that reroutes bounced emails. We call it Bounce2Print™. Bounce2Print is a comprehensive bounce management system that ensures clients are kept in the loop when delivery issues arise.

Our Bounce2Print system provides clients with flexible options for handling these undelivered messages because it is built to manage both hard and soft bounces with precision:

• Handling hard bounces: These occur when an email address is invalid. Datamatx immediately logs the error and reports it back to you. Re-delivery is not attempted and you can opt to revert to paper delivery often accompanied by a letter requesting an updated email address.
• Managing soft bounces: These are temporary failures, often caused by a full inbox or a server issue. A re-delivery is attempted at periodic intervals. If the maximum number of failed attempts is reached, the bounce is treated as a hard bounce, and no further re-delivery is attempted.

Plus:

Customizable business rules: Our system allows clients to set specific rules for managing bounces. Whether you prefer to suppress future emails to failed addresses or revert to physical mail after several attempts, the system is flexible enough to meet your requirements.

Daily bounce reports: To ensure transparency, we provide your team with daily bounce reports. These reports contain critical information such as the customer account number, email address, error description, message type, and the unique package ID. With this data, businesses can take appropriate action to maintain the accuracy of their customer contact information.

Ready to gain the benefits?

Clients that are taking advantage of our electronic delivery services are experiencing reduced costs, improved efficiency, and peace of mind that their communications are always delivered as intended. Bounce2Print, customizable rules, and comprehensive reporting give you the tools you need to keep your customer communications moving in the direction you want them to go. Why not move to e-delivery today and start experiencing the benefits?