Making the Switch to eDelivery

23 Sep Making the Switch to eDelivery

If you asked your customers to choose between convenience or security when it comes to how they receive their bills and statement, they would most likely say they want (and expect) both. Having the ability to offer flexible, secure, and convenient options has become a must for both your business and your customers. Companies are meeting these needs by shifting to electronic delivery for their ongoing customer communications. By doing so, they are not only saving money by reducing printing, paper, and postage costs, they are also offering the convenience and enhanced security customers want.

DATAMATX is an expert in providing electronic document solutions that meet your unique business requirements. Many of our customers are already taking advantage of the benefits of eDelivery options, choosing what fits their needs. Convenience, along with secure payment options, are major advantages when making the switch to electronic presentment of customer communications. Here are three options that offer both:

1. Convenient distribution of notices

Having the ability to send an email notice with an attached PDF of the bill is a quick and convenient way to distribute annual notices, such as tax bills. Customers can immediately see the details that are important, and you can include a link either to your customer portal or directly to a payment site. 

2. When privacy and security are critical

If more security is needed, sending an encrypted PDF ensures that sensitive information is protected. This option is ideal for delivering most transactional documents. Encryption with a customer-chosen password provides a layer of protection that gives your customers peace of mind knowing their personal data is secure.

3. Streamline simple notifications

Sending emails with key information right in the body of the message, such as the customer’s name, the amount owed, and the due date, accompanied by a link to their portal to review or pay, provides an easy overview of the message. Additionally, there is the flexibility to handle the payment on the spot.

Whether it’s through attached PDFs, encrypted files, or simple email notices, eDelivery brings many benefits. Flexible, secure, and convenient eDelivery options not only deliver communications in an easy-to-access manner, but they also provide improved efficiency, lower costs, and—most importantly—customer satisfaction.