Choose DATAMATX for Secure Electronic Delivery of Transactional Communications

12 Jun Choose DATAMATX for Secure Electronic Delivery of Transactional Communications

In July, we will once again feel the pinch of rising postal rates. The U.S. Postal Service filed notice with the Postal Regulatory Commission (PRC) on April 9 of price changes for market-dominant mail to take effect July 14, 2024. The proposed adjustments, approved by the governors of the Postal Service, would raise mailing services product prices approximately 7.8%. This news makes electronic delivery of bills and invoices not just a convenience anymore – it’s a necessity, as the USPS requirements keep changing and growing in complexity. As we wrote in a recent blog, sending electronic notices through secure email offers a way to lower costs and give customers a choice in how they receive statements and pay bills.

However, transactional emails are different than promotional emails and require different attention!

Transactional emails to customers can have references to account information, bills, and statements, so even the most generic customer communications could contain PII or PHI-protected information. Think about it, the email contains a sender, recipient’s email address, and a subject. Often, those are enough to qualify as protected under privacy regulations.

• Hackers and social engineering criminals can try to use your email communications to get to your customers.

How your email is sent matters. Not all commercial email platforms have the same level of security and protection.

• Email anti-SPAM and security rules have become more stringent and complex.

Did you know that many e-delivery providers do not have compliance built into their product?

How does DATAMATX e-delivery solutions meet or exceed those industry guidelines and controls?

• DATAMATX maintains a stringent level of network and data security that apply to protecting your e-delivery communications. These include:
  • SFTP file transmission protocols
  • Strong encryption methods and controls
  • Professional, human-initiated penetration testing
  • Multi-layered network, intrusion prevention, and AI-assisted security features
• We work hard to meet and exceed regulatory and audit standards under SOC 1 and 2, PCI-DSS, HIPAA, HITRUST, and NIST 800-53 (RMF).
• Plus, we meet CAN-SPAM and large sender requirements from Google, Apple, Yahoo, and Microsoft.
• We also ensure your internet domains are protected from spoofing using full SPF, DKIM, and DMARC alignment.
• Your reputation is continually monitored using real-time reporting tools that can quickly address issues.
• Our comprehensive bounce and email status reports keep your emails out of recipients’ spam folders.
• We employ sender authentication using DMARC monitoring.

DATAMATX provides secure electronic email options for customers with presentment solutions that allow you to move quickly to electronic delivery. Choosing electronic delivery over traditional paper bills isn’t just about saving on postage—it’s about embracing convenience and efficiency.

DATAMATX can quickly design and implement electronic solutions with a professional email template that links to a customer portal, attaching a PDF statement to the email or driving your customer to a web address to view and pay outstanding bills. By opting for electronic delivery, you not only streamline your billing process, but you also meet your customers’ preferences by sending every communication through their channel of choice—and saving money in the process. It is that easy!