Operations Status:  Atlanta, GA Phoenix, AZ Richmond, VA |
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= 100% Operational  = Operating and releasing mail at reduced production levels  = No current production |
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Every day, your customers are receiving a plethora of emails and, with this and working from home, many are developing channel fatigue as a result. Due in part to email overload, the average attention span of the American consumer has decreased from 12 seconds in...
In our previous post, Paper or Electronic Communications: We Keep the Options Open, we discussed the value of keeping your options open when communicating with customers via digital and print channels. Even people who opt for paperless billing want the option of switching to print....
In the wake of COVID-19, social distancing measures have produced radical changes in the business community, not least of which is the largescale shift to teleworking. Companies further along in their digital transformation journey are better equipped to scale up their teleworking arrangements from an...
According to a recent survey by the American Bankers Association, check fraud attempts nearly doubled in a two-year period, from 8.5 billion in 2016 to $15.1 billion in 2018. With this dramatic rise, small and medium businesses face increasing pressure and challenge to keep up...
Digital transformation is not only affecting those of us in business, it is also affecting consumers, who increasingly communicate, shop, pay their bills and seek news and other information online. However, a 2019 survey sponsored by an organization called Two Sides and conducted by global...
In pursuing what certifications are important, here is a tip sheet with the security frameworks that address the unique requirements of each industry. Download PDF ...
A critical consideration today when outsourcing business communications and payment services is security. Third-party providers that offer electronic billing solutions should be carefully vetted to ensure that they possess the highest security standards for storing, processing and transmitting credit cards and ACH payments, including data...
Data breaches (whether accidental or intentional) can be very costly in terms of damage to an organization’s reputation, lawsuits and regulatory fines, as well as customer loss. When comes to protecting a company’s data, even a simple mistake like using the wrong size window envelopes...