Operations Status:  Atlanta, GA Phoenix, AZ Richmond, VA |
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= 100% Operational  = Operating and releasing mail at reduced production levels  = No current production |
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If you asked your customers to choose between convenience or security when it comes to how they receive their bills and statement, they would most likely say they want (and expect) both. Having the ability to offer flexible, secure, and convenient options has become a...
Last month, our blog, The Value of White Space Management, discussed how the effective use of the white space on your regular customer communications can reduce the expense involved in producing separate correspondence pieces, reduce call center traffic, and dramatically reduce postage costs. In this blog,...
Several years ago, “transpromo” emerged as a popular term in the customer communications management industry. Many articles were published (including a few from our founder Chairman Emeritus, Harry Stephens) about the benefits of marrying your transactional and promotional communications, because doing so provided the opportunity...
In July, we will once again feel the pinch of rising postal rates. The U.S. Postal Service filed notice with the Postal Regulatory Commission (PRC) on April 9 of price changes for market-dominant mail to take effect July 14, 2024. The proposed adjustments, approved by the governors...
We are all aware of the ongoing debate most businesses engage in when it comes to sending critical business communications: Should we send them in print or via a digital platform? The truth is that you don’t have to choose between one or the other....
The internet and the rise of mobile technology have transformed our daily lives and played an integral role in changing how we do business and what customers expect. An excellent example of this is how consumers want to receive, view, and pay their bills. Technology...
Our founder, Harry Stephens, always knew the importance of protecting data. One of his favorite sayings is, “An ounce of prevention is worth a pound of cure.” That is never truer than when it comes to protecting a company’s data. In a business like ours,...
According to a recent article in TechCrunch, 2023 was yet another year for data breaches, much like last year and the year before that. Over the past 12 months, hackers ramped up their exploitation of bugs in popular file-transfer tools, ransomware gangs adopted aggressive new...
Due to the sophistication of today’s AI-generated mass email campaigns tricking even the most cautious people, the opportunity to be hit with a cyber-attack continues to expand, making businesses vulnerable to an attack at any time. The stakes are particularly high for companies in financial...
It’s the time of year when the USPS announces its annual updates, which, as shown over the past several years, typically involve an increase in prices. The latest round of changes, which were introduced in November by the Postal Service, will take effect on January...