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With changing regulations, an increasing amount of consolidations and higher customer expectations, energy industries are facing a competitive new marketplace. To stay ahead of the game, utilities need to shun old stereotypes and recast themselves as more
customer-friendly. Today, it’s more important than ever to produce a customer-rich experience across all customer touch-points—including the monthly statement. At DATAMATX, we help utilities meet their changing business needs by providing printed and electronic billing solutions
that offer:
- Faster Time to Market – With three production facilities nationwide, we can deliver your statements by USPS anywhere in the continental US in just two days!
- eVIEW – Enhance customer service with PDFs of your bills and statements that can be easily reprinted, e-mailed or faxed for customers at any time.
- eTRAX – Maintain total control of your documents with a system that gives you online access to real-time account information 24/7.
- eREMIT –Online bill presentment and payment gets your statements to customers faster, while reducing billing costs and recouping some payments sooner than with print.
- Disaster Recovery – Our comprehensive disaster recovery plan ensures your data and projects are always safe and secure.
- NCOALink™ – We guarantee accuracy and quick delivery with the USPS National Change of Address program.
- In-House Design – Create more meaningful customer relationships by adding personalization, color and dynamic charting to bills and statements.
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